
On April 13, 2026, Booking.com warned its customers that hackers may have accessed customer data linked to travel reservations. Exposed customer details could include names, email addresses, phone numbers, booking information and any information customers may have shared with accommodations.
“Financial information was not accessed from Booking.com’s systems, nor were guests’ physical addresses,” the company stated. “Upon discovering the activity, we took action to contain the issue. We have updated the PIN number for these reservations and informed our guests.”
Cybersecurity firm Norton has dubbed the scams “reservation hijacks”, because criminals have contacted Booking.com customers pretending to be hotels in order to trick customers into sending them money based on bogus reservation problems.
Founded in Amsterdam in 1996, Booking.com has grown to become one of the largest one-stop digital marketplaces for vacations, where customers can book flights, accommodations, transportation, and activities. It boasts almost seven billion check-ins since 2010.
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